Syncing, status & troubleshooting

Read an account's connection status, see how Trada keeps accounts up to date, and fix the connection problems you are most likely to hit.

Every connected account shows a live connection status on the Accounts page. This page explains what each status means, how Trada keeps your accounts up to date, and what to do when an account stops syncing.

The six connection statuses. Sample values are illustrative.

Read connection status

The Connection column shows one of six statuses:

Status	What it means
Connected	Trada is logged in and the account is syncing normally.
Syncing	Trada is starting or refreshing the account's connection. It usually moves to Connected on its own within moments.
Sync error	Syncing failed for a reason Trada couldn't pin down, often a temporary one. Trada keeps retrying.
Blocked	The broker is refusing the account — for example, the login was rejected, the account was disabled, or automated trading is turned off at the broker.
Unavailable	The broker no longer lists the account — for example, it was closed or a challenge ended.
Disconnected	Trada is not syncing the account. You disconnected it, your plan no longer covers it, or its connection dropped.

When Trada knows the reason for a problem, hold your pointer over the status to see it — for example, "The broker rejected the account credentials." or "Automated trading is disabled for this account at the broker."

In the Nested view, each login also has a Validation column that reads Valid, Pending, or Invalid — whether Trada could log in with the saved details. See Connections & cTrader sign-in.

Know how accounts stay up to date

The Accounts page has no Sync button. Trada keeps connected accounts up to date on its own:

• Balance, equity, and trades update as the broker sends changes.

• The Accounts page refreshes itself every few seconds, so a status change shows up without reloading.

• Refresh accounts, on a login's row in the Nested view, re-checks the saved login and looks for trading accounts added since you connected. It does not change balances or reconnect accounts. It is not shown for MetaTrader 4 and MetaTrader 5.

Trada also sends an in-app notification when an account's connection changes. Look under the bell icon for Account Disconnected, Account Connection Issue, Credential Invalid, Automated Trading Disabled, or Account Connected.

Reconnect a disconnected account

1

Find the account

In Accounts, find the account that reads Disconnected — on its own row in the Flat view, or inside its login in the Nested view. In the Nested view, a red number in a login's Accounts column counts its disconnected accounts.

2

Select Connect

Select Connect (the network icon) on the account's row. Trada reconnects with the login it already has saved — you don't enter it again.

3

Check the result

The account should read Connected again, sometimes after a short Syncing step. If it moves to Blocked or Sync error instead, the broker is still refusing it — see the table below.

Disconnected accounts still count toward your plan's account limit. If you have more accounts than your plan allows — for example, after a downgrade — Connect leaves the account Disconnected. Upgrade, or delete accounts you no longer need, then try again. See Plans & billing.

Fix common connection problems

What you see	Likely cause	What to do
Disconnected, and you didn't disconnect it	The connection dropped, or your plan no longer covers the account.	Select Connect. If it stays Disconnected, check that you don't have more accounts than your plan allows.
Accounts says your subscription has ended instead of listing your accounts	Your subscription ended, so Trada disconnected your accounts and paused your copiers.	Resubscribe from Billing. Renewing does not reconnect anything on its own: select Connect on each account, then start your copiers again.
Blocked — "The broker rejected the account credentials." or "The broker did not recognise this account login."	The saved login is wrong or has changed.	For a MetaTrader account you just added, delete it and add it again with the correct login. If a working login changed — for example, a new password — contact support. You can't edit a saved login in Trada.
Blocked — automated trading, Expert Advisors, or API trading is off	The broker doesn't allow automated trading on the account.	Ask your broker or prop firm to allow automated trading on the account, then select Connect.
Blocked — "The broker has blocked this account." or "The broker has disabled this account."	The broker has stopped the account.	Resolve it with your broker or prop firm. Trada can't unblock it.
Unavailable	The broker no longer lists the account.	Check with your broker or prop firm. If the account is gone for good, delete it to free its slot — deleting also removes its trades and history in Trada.
Sync error that lasts	A temporary problem with the broker or the connection. If the broker is limiting requests, Trada retries on its own.	Wait a few minutes. If it lasts more than about 30 minutes, contact support.
A cTrader account stopped syncing	cTrader no longer accepts Trada's access — for example, you revoked it on cTrader's side.	Select Re-authorize on the cTrader login's row in the Nested view. See Re-authorize cTrader.
A login reads Invalid in the Validation column	Trada could not log in with the saved details.	Handle it like the Blocked credential rows above.
Connect or Add Account says "Early access is full, so this isn't available yet."	Trada is admitting traders in stages, and your place hasn't opened.	Nothing to fix. Your account is ready for when a place opens.

Keep copiers in mind

A copier does not pause on its own when one of its accounts disconnects or reads Blocked or Sync error. Get the account back to Connected, then check the copier and the open positions on every account in it. You can't start a copier while one of its accounts is Blocked. See Troubleshooting copiers.

Related

• Connections & cTrader sign-in

• Connect a Forex or CFD account

• Supported platforms

• Troubleshooting copiers