> For the complete documentation index, see [llms.txt](https://docs.trada.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.trada.io/connecting-accounts/syncing-troubleshooting.md). # Syncing, status & troubleshooting Read an account's connection status, see how Trada keeps accounts up to date, and fix the connection problems you are most likely to hit. Every connected account shows a live connection status on the **Accounts** page. This page explains what each status means, how Trada keeps your accounts up to date, and what to do when an account stops syncing.
The six connection statuses on the Accounts page: Connected, Syncing, Sync error, Blocked, Unavailable, Disconnected

The six connection statuses. Sample values are illustrative.

## Read connection status The **Connection** column shows one of six statuses: | Status | What it means | | ---------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- | | **Connected** | Trada is logged in and the account is syncing normally. | | **Syncing** | Trada is starting or refreshing the account's connection. It usually moves to **Connected** on its own within moments. | | **Sync error** | Syncing failed for a reason Trada couldn't pin down, often a temporary one. Trada keeps retrying. | | **Blocked** | The broker is refusing the account — for example, the login was rejected, the account was disabled, or automated trading is turned off at the broker. | | **Unavailable** | The broker no longer lists the account — for example, it was closed or a challenge ended. | | **Disconnected** | Trada is not syncing the account. You disconnected it, your plan no longer covers it, or its connection dropped. | When Trada knows the reason for a problem, hold your pointer over the status to see it — for example, "The broker rejected the account credentials." or "Automated trading is disabled for this account at the broker." In the **Nested** view, each login also has a **Validation** column that reads **Valid**, **Pending**, or **Invalid** — whether Trada could log in with the saved details. See [Connections & cTrader sign-in](/connecting-accounts/credential-sets-oauth.md). ## Know how accounts stay up to date The **Accounts** page has no **Sync** button. Trada keeps connected accounts up to date on its own: * **Balance, equity, and trades** update as the broker sends changes. * **The Accounts page** refreshes itself every few seconds, so a status change shows up without reloading. * **Refresh accounts**, on a login's row in the **Nested** view, re-checks the saved login and looks for trading accounts added since you connected. It does not change balances or reconnect accounts. It is not shown for MetaTrader 4 and MetaTrader 5. Trada also sends an in-app notification when an account's connection changes. Look under the bell icon for **Account Disconnected**, **Account Connection Issue**, **Credential Invalid**, **Automated Trading Disabled**, or **Account Connected**. ## Reconnect a disconnected account {% stepper %} {% step %} ### Find the account In **Accounts**, find the account that reads **Disconnected** — on its own row in the **Flat** view, or inside its login in the **Nested** view. In the **Nested** view, a red number in a login's **Accounts** column counts its disconnected accounts. {% endstep %} {% step %} ### Select Connect Select **Connect** (the network icon) on the account's row. Trada reconnects with the login it already has saved — you don't enter it again. {% endstep %} {% step %} ### Check the result The account should read **Connected** again, sometimes after a short **Syncing** step. If it moves to **Blocked** or **Sync error** instead, the broker is still refusing it — see the table below. {% endstep %} {% endstepper %} {% hint style="info" %} Disconnected accounts still count toward your plan's account limit. If you have more accounts than your plan allows — for example, after a downgrade — **Connect** leaves the account **Disconnected**. Upgrade, or delete accounts you no longer need, then try again. See [Plans & billing](/plans-and-billing/plans-billing.md). {% endhint %} ## Fix common connection problems | What you see | Likely cause | What to do | | ------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Disconnected**, and you didn't disconnect it | The connection dropped, or your plan no longer covers the account. | Select **Connect**. If it stays **Disconnected**, check that you don't have more accounts than your plan allows. | | **Accounts** says your subscription has ended instead of listing your accounts | Your subscription ended, so Trada disconnected your accounts and paused your copiers. | Resubscribe from **Billing**. Renewing does not reconnect anything on its own: select **Connect** on each account, then start your copiers again. | | **Blocked** — "The broker rejected the account credentials." or "The broker did not recognise this account login." | The saved login is wrong or has changed. | For a MetaTrader account you just added, delete it and add it again with the correct login. If a working login changed — for example, a new password — contact support. You can't edit a saved login in Trada. | | **Blocked** — automated trading, Expert Advisors, or API trading is off | The broker doesn't allow automated trading on the account. | Ask your broker or prop firm to allow automated trading on the account, then select **Connect**. | | **Blocked** — "The broker has blocked this account." or "The broker has disabled this account." | The broker has stopped the account. | Resolve it with your broker or prop firm. Trada can't unblock it. | | **Unavailable** | The broker no longer lists the account. | Check with your broker or prop firm. If the account is gone for good, delete it to free its slot — deleting also removes its trades and history in Trada. | | **Sync error** that lasts | A temporary problem with the broker or the connection. If the broker is limiting requests, Trada retries on its own. | Wait a few minutes. If it lasts more than about 30 minutes, contact support. | | A cTrader account stopped syncing | cTrader no longer accepts Trada's access — for example, you revoked it on cTrader's side. | Select **Re-authorize** on the cTrader login's row in the **Nested** view. See [Re-authorize cTrader](/connecting-accounts/credential-sets-oauth.md). | | A login reads **Invalid** in the **Validation** column | Trada could not log in with the saved details. | Handle it like the **Blocked** credential rows above. | | **Connect** or **Add Account** says "Early access is full, so this isn't available yet." | Trada is admitting traders in stages, and your place hasn't opened. | Nothing to fix. Your account is ready for when a place opens. | ## Keep copiers in mind {% hint style="warning" %} A copier does not pause on its own when one of its accounts disconnects or reads **Blocked** or **Sync error**. Get the account back to **Connected**, then check the copier and the open positions on every account in it. You can't start a copier while one of its accounts is **Blocked**. See [Troubleshooting copiers](/copy-trading/troubleshooting.md). {% endhint %} ## Related * [Connections & cTrader sign-in](/connecting-accounts/credential-sets-oauth.md) * [Connect a Forex or CFD account](/connecting-accounts/connect-forex.md) * [Supported platforms](/connecting-accounts/supported-platforms.md) * [Troubleshooting copiers](/copy-trading/troubleshooting.md)